Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing you with the best shipping experience possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, along with a tracking number.

  • Please note that processing times may be slightly extended during peak seasons or promotional sales events.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: 7 - 12 business days — $[Free / $4.99

  • Express Shipping: 3 - 5 business days — $15.00

Please note: Estimated delivery times are indicative and not guaranteed, as delays may occasionally occur due to customs inspections or local postal delays.

3. International Shipping & Customs/Taxes

  • We offer international shipping to most countries worldwide.

  • Customs Duties, Taxes, and Fees: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.

4. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available on the logistics system.

If you haven't received your order within 20 days of receiving your shipping confirmation email, please contact us at closer_mambos_09@icloud.com with your name and order number, and we will look into it for you.

5. Incorrect Address & Undelivered Packages

  • Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer.

  • If a package is returned to us due to an incorrect address or failure to collect from the local post office, a reshipment fee may apply, or a refund will be issued minus the original shipping costs.

6. Contact Us

If you have any further questions about our shipping procedures, please do not hesitate to contact us:

  • Email: closer_mambos_09@icloud.com

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)